Frequently Asked Questions
Who is jd/ can I speak to jd?
This is something we are often asked! jd is an acronym for Jewellery Design – the name of our business. Gail and Roger are the masterminds behind the brand.
Gail often gets called jd – she doesn’t mind at all!
Why do you work by appointment?
As our brand grew, so did the demand! We wanted to make sure that you, our loyal customers, were
treated to our undivided attention. Before transitioning to being ‘by
appointment’ we could often have three – five groups of people waiting for us at the same time, and lunch was almost non-existent! Customer service and satisfaction is extremely important to us. Being by appointment allows us to
give you the experience you deserve. Jewellery is very personal, and we never want you to feel rushed or pressured.
Do you repair jewellery?
We sure do! We like to think outside the box and find solutions that work for the long term. Let’s book a time to discuss, we like to allow 30 minutes.
Where are you located?
Our design studio is located at 42 Western Hills Drive, SH1, Whangarei – look for the round house!
I’m not in Whangarei, can you still help me?
We work closely with customers all over New Zealand, sometimes Australia and the Pacific Islands too. If you can’t make it into our design studio, we can chat over the phone, email, zoom or Facetime. Where there’s a will there’s a way!
Do you charge a fee for an appointment?
There is no charge for appointments, quotes are also obligation free. We don’t want you to feel pressured, we simply prefer to structure our time.
Do I need to book an appointment to view the Cabinet Collection?
Yes please. We want to make sure we are available to show you around and offer you the opportunity to try anything on that your heart desires. There’s no pressure to purchase. We are often likened to an art gallery, sometimes it’s nice to browse and just appreciate the art.
How long do appointments take and how far in advanceshould I book?
We allow 1 hour for your first initial design appointment (per piece). We will discuss your ideas, try on different styles, and work out the logistics. We also try our best to give you a rough idea of a quote within this time (sometimes we may need to get back to you). For repairs/ sizing/ valuation intake, 30 minutes is scheduled. Generally we book out a week in advance, however we do try to save spaces for those who are travelling to see us or need an appointment with short notice.
Do you do valuations for insurance purposes?
We sure do. We use an independent valuer who completes an itemised and detailed certificate for you. These valuations are $150 per piece and take 10-15 business days. Should you require an urgent valuation, please get in touch for
pricing and timeframes.