Who is jd/ can I speak to jd?
We’re often asked what “JD” stands for. The answer is simple - it’s an acronym forJewellery Design, the name that started it all. Behind the initials are Gail and Roger, the creative minds shaping every JD piece. And while Gail is often called JD herself, she doesn’t mind in the slightest.
Why do we offers appointments?
As our brand has grown, so has the care and attention we dedicate to each client. For bespoke designs and intricate repairs, having dedicated time together allows us to offer the thoughtful, unhurried experience JD is known for.
Appointments ensure that when you’re working closely with Gail on a custom design, redesign, or complex repair, you receive her full focus — without interruptions or feeling rushed. All consultations are complimentary and obligation-free.
Do you repair jewellery?
We certainly do. At JD, we love thinking beyond the ordinary - finding creative, lasting solutions that truly work for you. Let’s arrange a time to chat; we like to allow around 30 minutes for a thoughtful discussion.
If you're wanting to seek advice regarding a small repair, no appointment is required.
Where are you located?
Our design studio is nestled at 42 Western Hills Drive, SH1, Whangārei - you’ll find us in the iconic round house (look for the red sign-we are hard to miss!).
I’m not in Whangarei, can you still help me?
Absolutely. We have the pleasure of working with clients across New Zealand, as well as from Australia and the Pacific Islands. If visiting our design studio isn’t possible, we can connect via phone, email, Zoom, or FaceTime - ensuring a seamless and personalised experience, wherever you are. At JD, we believe that where there’s a will, there’s always a way.
Do you charge a fee for an appointment?
Appointments are complimentary, and all quotes are provided without obligation. Our goal is never to pressure - rather, we aim to structure our time so we can give each client the considered, attentive experience they deserve.
Do I need to book an appointment to view the Cabinet Collection?
No — appointments are not required to view our Curated Cabinet Collection.
You’re welcome to pop in and browse anytime during our opening hours.
Appointments are only needed for design consultations and intricate repairs with Gail.
For everything else — browsing, small repairs, valuations, cleaning, or collecting completed pieces — we’re always happy to welcome you in without a booking.
How long do appointments take and how far in advance should I book?
We allow one hour for your initial design appointment per piece. During this time, we will explore your ideas, try on different styles, and discuss the practical details of your design. Where possible, we aim to provide a preliminary quote during the session, though occasionally we may need a little time to finalise details.
To see Gail for intricate repairs or resizing appointments, we schedule 30 minutes. While Gail generally books out a week in advance, we do our best to reserve spaces for clients travelling from afar or those needing short-notice appointments.
Do you do valuations for insurance purposes?
We do offer valuations. Each piece is assessed by an independent valuer, who provides a detailed, itemised certificate. Valuations are $150 per piece and are typically completed within 10–15 business days. Should you require an urgent valuation, please contact us to discuss pricing and expedited timeframes.
